TRAVELLERS CHOICE LIMITED ACN 121 496 900
PRIVACY POLICY

At Travellers Choice, we understand that you care how your personal information is handled and we appreciate your trust that we will do so carefully and sensibly and in compliance with the Australian National Privacy Principles of the Privacy Act 1988.
This statement of our privacy policy has been prepared because we recognise that our clients may have concerns about their privacy and confidentiality whilst dealing with us.

PURPOSE OF THE POLICY

This policy statement outlines how Travellers Choice collects personal or sensitive information in its dealings with clients and other members of the public, including users of our website, and how we manage that information.

INFORMATION WE COLLECT

We will regularly collect personal information including your name, address, phone number, fax number or email address, and credit card details, as well as the details of your assets and financial affairs that you provide us in connection with our provision of services to you.
Other information that may be collected from time to time if required includes passport number, concession card number, driver's license number and tax file number.

REASON FOR COLLECTION

This information will routinely be collected in order to assist us in providing products or services or fulfilling enquiries or requests.
The information collected is to identify the individual, the products and services that Travellers Choice is to provide, and where requested to assess an application for credit and to monitor such credit facility provided and where necessary to assist in the recovery of any debt.

For these and related purposes Travellers Choice may disclose personal information to trade insurers, other suppliers, credit reporting agencies, debt collecting agencies, cheque guarantee providers, other organisations involved in Travellers Choice's business practices, an individual's representative and as required by law.
We may also from time to time use that information for purposes of conducting direct marketing to promote our products and services, surveying interest in other products and services, sending invitations to educational or social functions or for purposes of disseminating information which we think may be of interest to our clients and contacts.

If you are an applicant for employment, in addition to the above category of information, we may need to collect other personal information relevant to your application. Should your application be unsuccessful we may retain your information so that we may contact you should another employment opportunity arise.
If you do not consent to Travellers Choice using and disclosing personal information in this manner then please contact us in the manner described below. However, in the absence of your consent, Travellers Choice will not be able to provide you with the full range of products and services.

USE AND DISCLOSURE OF PERSONAL INFORMATION:

Your personal information will only be used for these purposes and will not be shared, sold or given to any third parties, unless required or authorised under the exemptions set out in the Privacy Act.

CONSEQUENCES OF NON-DISCLOSURE OF PERSONAL INFORMATION:

If you choose not to provide Travellers Choice with the personal information as requested we may not be able to provide you with the full range of our products and services.

QUALITY OF PERSONAL INFORMATION:

Travellers Choice's aim is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the personal information you have provided changes and we will use all reasonable efforts to update the data.

PERSONAL INFORMATION SECURITY:

Travellers Choice is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personal information from loss, misuse, modification or disclosure.
We generally do not contract out data storage or processing functions. If Travellers Choice does contract out, we take measures to ensure the confidentiality of the information is protected.

Travellers Choice will retain the personal information for so long as is reasonably necessary for its purposes but we will destroy or permanently remove the identifying features of personal information if it is no longer needed.

ACCESS TO PERSONAL INFORMATION:

You can request us to provide access to the personal information that we hold about you. To request access please contact us using the details provided below.

EMAIL:

Personal information in email we receive from you, including email addresses, will only be used for the purposes given and are subject to the conditions set out in this privacy statement. However, communications over the Internet are inherently insecure. Sending personal information in an email remains entirely at your own risk and Travellers Choice will not be responsible for any unauthorised use of this information by third parties.

VISITING OUR WEBSITE:

We may collect information on website activity, such as the number of visitors, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits. This information is collected for statistical purposes only and will not be used to identify you.
The Travellers Choice website may contain links to third-party websites. Please take note that Travellers Choice is in no way responsible for the privacy practices on these sites.

CONTACTING US:

If you have any questions about this privacy statement, the privacy practices of Travellers Choice, or you wish to make a complaint, please do so in writing to:

The Privacy Officer
Travellers Choice
Level 11
256 Adelaide Terrace
Perth
Western Australia
6000

Telephone +61 (08) 9223 6500
Fax +61 (08) 9223 6501
Email admin@travellerschoice.com.au

Travellers Choice reserves the right to change is privacy policy at any time. It is advisable to review this privacy statement periodically for changes.
Further information on the Privacy Act and the National Privacy Principles can be found on the Australian Commissioner's website at: www.privacy.gov.au